PUP.Optional.Sweetpacks removal guide

By | augustus 2, 2013

PUP.Optional.Sweetpacks is an adware related program and classified as PUP (Potentially Unwanted Program), which is promoted via free downloads, and once installed PUP.Optional.Sweetpacks will add to your browser the Sweetpacks Toolbar, change your homepage to start.sweetpacks.com and set your browser default search engine to search.sweetpacks.com. The Sweetpacks search engine will display advertisements and sponsored links in your search results, and may collect search terms from your search queries.

When PUP.Optional.Sweetpacks is detected by Malwarebytes Anti-Malware your computer is infected with adware, or other unwanted applications. You can follow the guide below to remove the detected PUP.Optional.Sweetpacks items from your computer.

PUP.Optional.Sweetpacks removal guide

PUP.Optional.Sweetpacks removal guide

PUP.Optional.Sweetpacks removal guide

All tools used in our malware removal guides are completely free to use and should remove any trace of malware from your computer.
Please be aware that removing Malware is not so simple, and we strongly recommend to backup your personal files and folders before you start the malware removal process.

Step 1 – Remove SweetIM, SweetIM Toolbar, SweetIM Messenger from the softwarelist which are related to PUP.Optional.Sweetpacks
Step 2 – Run a scan with AdwCleaner to remove PUP.Optional.Sweetpacks
Step 3 – Run a scan with Malwarebytes Anti-Malware to remove PUP.Optional.Sweetpacks
Step 4 – Run a scan with HitmanPro to remove the remnants of PUP.Optional.Sweetpacks

1. Uninstall SweetIM, SweetIM Toolbar, SweetIM Messenger from Windows Control Panel

  • Go to Start > Control Panel > Programs > Uninstall a Program.
  • Now you will see a screen to uninstall or change a program.
  • Search for the name ‘SweetIM, SweetIM Toolbar, SweetIM Messenger SweetPCFix,  or GamePacks’ and click on Uninstall/Change. If this is not present, try to search and remove items with the following names:

  • On the next screen, you need to confirm the uninstall process follow these steps to remove this program from your computer.
  • Click OK to proceed with the removal process of the program.

2. Run a scan with AdwCleaner to remove PUP.Optional.Sweetpacks

Download download AdwCleaner to your desktop.

  • Important! Before starting AdCleaner, close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete, then confirm each time with Ok.

  • Your desktop icons will be disappear, this is normal so don’t be worry about that.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • NEXT, double click on adwcleaner.exe to run the tool.
  • Click now on Uninstall, then confirm with yes to remove AdwCleaner from your computer.

3. Run a scan with Malwarebytes Anti-Malware to remove PUP.Optional.Sweetpacks

Download Malwarebytes Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware
  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • If you accidently close it, the log file is saved here and will be named like this: C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes’ Anti-Malware\Logs\mbam-log-date (time).txt
  • Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
  • Click OK to either and let MBAM proceed with the disinfection process.
  • If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
  • After the restart in Normal mode, start Malwarebytes Anti-Malware again and perform a Full System scan to verify that there are no remaining threats.

4. Run a scan with HitmanPro to remove remnants of PUP.Optional.Sweetpacks

Please download HitmanPro to your desktop from one of the following links
HitmanPro (32bit) – Direct download link
HitmanPro (64bit) – Direct download link

  • Double click on HitmanPro to start the program, if you are experiencing problems while trying to start HitmanPro, you can use the Force Breach mode.
  • To start HitmanPro in Force Breach mode, hold down the left CTRL-key when you double click on HitmanPro and all non-essential processes will be terminated, including the malware processes.
  • HitmanPro will start and you’ll need to follow the prompts (by clicking on the Next button) to start a system scan with this program.
  • The program will start to scan the computer. The scan will typically take no more than 2-3 minutes.
  • Click on the next button and choose the option activate free license
  • Click on the next button and the infections where will be deleted.

  • Click now on the Save Log option and save this log to your desktop.
  • Click on the next button and restart the computer.

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