Adware is the general term applied to Potentially Unwanted Programs (PUP/PUA) that will display unwanted pop-ups, advertisements, audio ads or re-direct your search results to promotional and sponosred (malicious) web sites. Adware is frequently built into freeware or shareware programs: if you download a freeware program that is packed by a wrapper the adware or bundeld programms will be installed on your system without your knowledge or consent. Sometimes a Trojan Horse or other malware can without your knowledge download other adware related programs from a website and install it without seeing on your computer.
Web browsers like Internet Explorer, Firefox and Google Chrome are not protected against Potentially Unwanted Programs (PUP/PUA). Such browsers are vulnerable for adware distributors that can easily download and install adware to your computer. The most browser hijackers will change browser settings, redirect incorrectly typed or incomplete URLs to a specific promotional and sponosred (malicious) web site, or change the default homepage by hijacking the browser shortcuts.
What is Adware?
Typically in legitimate software, the advertising functions are integrated into or bundled with the program because the use of wrappers. The bundled adware is usually seen by the developer as a way to margin development costs, and in some cases it may allow the software to be provided to the user free of charge or at a reduced price.
A hijacked start page or unwanted toolbar can be difficult to remove and also in the most cases it is tough to reconfigure your system and browsers to its original settings because adware typically integrates itself in a way that exceeds the average user’s technical capabilities.
How to Remove Adware and Spyware
All tools used in our malware removal guides are completely free to use and should remove any trace of malware from your computer.
Please be aware that removing Malware is not so simple, and we strongly recommend to backup your personal files and folders before you start the malware removal process.
1. Run a scan with AdwCleaner
Download download AdwCleaner to your desktop.
- Important! Before starting AdCleaner, close all open programs and internet browsers.
- Double click on adwcleaner.exe to run the tool.
- Click on Delete, then confirm each time with Ok.
- Your desktop icons will be disappear, this is normal so don’t be worry about that.
- Your computer will be rebooted automatically. A text file will open after the restart.
- NEXT, double click on adwcleaner.exe to run the tool.
- Click now on Uninstall, then confirm with yes to remove AdwCleaner from your computer.
3. Run a scan with Malwarebytes Anti-Malware
Download Malwarebytes Anti-Malware to your desktop.
- Double-click mbam-setup.exe and follow the prompts to install the program.
- At the end, be sure a checkmark is placed next to Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware
- Then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select Perform quick scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
- If you accidently close it, the log file is saved here and will be named like this: C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes’ Anti-Malware\Logs\mbam-log-date (time).txt
- Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
- Click OK to either and let MBAM proceed with the disinfection process.
- If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
- After the restart in Normal mode, start Malwarebytes Anti-Malware again and perform a Full System scan to verify that there are no remaining threats.
3. Run a scan with HitmanPro
- Double click on HitmanPro to start the program, if you are experiencing problems while trying to start HitmanPro, you can use the Force Breach mode.
- To start HitmanPro in Force Breach mode, hold down the left CTRL-key when you double click on HitmanPro and all non-essential processes will be terminated, including the malware processes.
- HitmanPro will start and you’ll need to follow the prompts (by clicking on the Next button) to start a system scan with this program.
- The program will start to scan the computer. The scan will typically take no more than 2-3 minutes.
- Click on the next button and choose the option activate free license
- Click on the next button and the infections where will be deleted.
- Click now on the Save Log option and save this log to your desktop.
- Click on the next button and restart the computer.
Restore the Internet Explorer Settings
- Start Internet Explorer and navigate to top menu and click on Tools.
- Next, select the option Manage add-ons from the dropdown list. In this window you can manage the Internet Explorer add-ons.
- Click on the option Toolbars and Extensions on left side of the window.
- Then click on the malicious entry to remove this item from this list, simply highlight it and click on then on the Remove button. (If ‘the malicious entry’ is not present then you can skip this step).
- Click OK to save the settings and restart Internet Explorer.
- Start Internet Explorer, click on the gear icon (Tools for Windows XP users) at the top right, and then click on Internet Options.
- In the Internet Options dialog box, click on the Advanced tab, then click on the Reset button.
- In the Reset Internet Explorer settings section, check the Delete personal settings box, then click on Reset.
- When Internet Explorer finishes resetting, click Close in the confirmation dialogue box and then click OK.
- Close and open Internet Explorer and check everything is fixed as well.
Restore the Firefox Settings
- Start Mozilla Firefox and navigate to top menu and click on Tools or press CTRL+SHIFT+A.
- It will display a drop-down list please select Add-ons to open the configuration window.
- Click on the option Extensions on the left panel. This will show a list of installed extensions in Mozilla Firefox.
- Find the malicious extension. If it does not exist, find related items or items you don’t install your self
- Click the Remove buttom to uninstall the selected item from the list.
- Click on the X of Add-ons Manager tab to close the current window and restart Firefox.
- At the top of the Firefox window, click the Firefox button, go over to the Help sub-menu (on Windows XP, click the Help menu at the top of the Firefox window), and select Troubleshooting Information.
- Click the Reset Firefox button in the upper-right corner of the Troubleshooting Information page.
- Click Reset Firefox in the confirmation window that opens.
- Firefox will close and wil be reset with the default settings.
- When it’s done, a window will list the information that was imported. Click Finish and check everything is fixed as well.
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